Cloudflare Zone Conversion — Degraded Service
Identified - We are currently experiencing a delay in provisioning new LemonadeLXP instances due to an active bug in Cloudflare's UI affecting Enterprise accounts.

Impact
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A bug in Cloudflare's management interface prevents Enterprise customers from converting zones from Free tier to the required security level through self-serve means. As a result, new instance provisioning — which depends on this zone conversion step — cannot be completed within our standard timeframes.

This issue does _not_ affect any existing LemonadeLXP instances or currently active customers.

Current Workaround
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Cloudflare support is processing zone conversions manually on a per-ticket basis. Each zone must be submitted individually and actioned by Cloudflare's team. This introduces significant delays beyond our normal setup SLA.

Status
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We are in active contact with Cloudflare and are monitoring for resolution. Updates will be provided as the situation develops.
Apr 09, 2026 - 10:11 EDT
Uptime over the past 90 days. View historical uptime.
LemonadeLXP Application Platform Operational
90 days ago
100.0 % uptime
Today
AWS account Operational
AWS acm-pca-us-east-1 Operational
AWS apigateway-us-east-1 Operational
AWS autoscaling-us-east-1 Operational
AWS backup-us-east-1 Operational
AWS detective-us-east-1 Operational
AWS dynamodb-us-east-1 Operational
AWS elasticache-us-east-1 Operational
AWS elb-us-east-1 Operational
AWS glacier-us-east-1 Operational
AWS guardduty-us-east-1 Operational
AWS imagebuilder-us-east-1 Operational
AWS inspector-us-east-1 Operational
AWS kms-us-east-1 Operational
AWS lambda-us-east-1 Operational
AWS polly-us-east-1 Operational
AWS rds-us-east-1 Operational
AWS sns-us-east-1 Operational
AWS sqs-us-east-1 Operational
AWS vpc-us-east-1 Operational
Cloudflare Access Operational
Cloudflare Argo Smart Routing Operational
Cloudflare Authoritative DNS Operational
Cloudflare Bot Management Operational
Cloudflare CDN/Cache Operational
Cloudflare CDN Cache Purge Operational
Cloudflare Challenge Platform Operational
Cloudflare Dashboard Partial Outage
Cloudflare DNS Root Servers Operational
Cloudflare DNS Updates Operational
Cloudflare Firewall Operational
Cloudflare Image Resizing Operational
Cloudflare Images Operational
Cloudflare Infrastructure Operational
Cloudflare Load Balancing and Monitoring Operational
Cloudflare Recursive DNS Operational
Cloudflare SSL Certificate Provisioning Operational
Cloudflare SSL for SaaS Provisioning Operational
Cloudflare Web Analytics Operational
Cloudflare Ashburn, VA, United States - (IAD) Operational
Cloudflare Atlanta, GA, United States - (ATL) Operational
Cloudflare Calgary, AB, Canada - (YYC) Partial Outage
Cloudflare Boston, MA, United States - (BOS) Operational
Cloudflare Buffalo, NY, United States - (BUF) Operational
Cloudflare Charlotte, NC, United States - (CLT) Operational
Cloudflare Chicago, IL, United States - (ORD) Operational
Cloudflare Columbus, OH, United States - (CMH) Operational
Cloudflare Dallas, TX, United States - (DFW) Operational
Cloudflare Denver, CO, United States - (DEN) Operational
Cloudflare Detroit, MI, United States - (DTW) Operational
Cloudflare Honolulu, HI, United States - (HNL) Operational
Cloudflare Houston, TX, United States - (IAH) Operational
Cloudflare Indianapolis, IN, United States - (IND) Operational
Cloudflare Jacksonville, FL, United States - (JAX) Operational
Cloudflare Kansas City, MO, United States - (MCI) Operational
Cloudflare Las Vegas, NV, United States - (LAS) Operational
Cloudflare Los Angeles, CA, United States - (LAX) Operational
Cloudflare McAllen, TX, United States - (MFE) Partial Outage
Cloudflare Memphis, TN, United States - (MEM) Operational
Cloudflare Miami, FL, United States - (MIA) Operational
Cloudflare Montréal, QC, Canada - (YUL) Operational
Cloudflare Montgomery, AL, United States - (MGM) Operational
Cloudflare Minneapolis, MN, United States - (MSP) Operational
Cloudflare Nashville, United States - (BNA) Operational
Cloudflare Newark, NJ, United States - (EWR) Operational
Cloudflare Norfolk, VA, United States - (ORF) Partial Outage
Cloudflare Omaha, NE, United States - (OMA) Operational
Cloudflare Ottawa, Canada - (YOW) Partial Outage
Cloudflare Philadelphia, United States - (PHL) Operational
Cloudflare Phoenix, AZ, United States - (PHX) Operational
Cloudflare Pittsburgh, PA, United States - (PIT) Operational
Cloudflare Portland, OR, United States - (PDX) Operational
Cloudflare Queretaro, MX, Mexico - (QRO) Operational
Cloudflare Richmond, VA, United States - (RIC) Operational
Cloudflare Sacramento, CA, United States - (SMF) Operational
Cloudflare Salt Lake City, UT, United States - (SLC) Operational
Cloudflare San Diego, CA, United States - (SAN) Operational
Cloudflare San Jose, CA, United States - (SJC) Operational
Cloudflare Saskatoon, SK, Canada - (YXE) Partial Outage
Cloudflare Seattle, WA, United States - (SEA) Operational
Cloudflare Sioux Falls, South Dakota - (FSD) Under Maintenance
Cloudflare St. Louis, MO, United States - (STL) Operational
Cloudflare Tallahassee, FL, United States - (TLH) Partial Outage
Cloudflare Toronto, ON, Canada - (YYZ) Operational
Cloudflare Vancouver, BC, Canada - (YVR) Operational
Cloudflare Winnipeg, MB, Canada - (YWG) Partial Outage
Cloudflare San Francisco, United States - (SFO) Operational
Cloudflare Bangor, United States - (BGR) Operational
Cloudflare Austin, United States - (AUS) Operational
Cloudflare Albuquerque, United States - (ABQ) Operational
Cloudflare San Antonio, United States - (SAT) Operational
Cloudflare Cleveland, United States - (CLE) Operational
Cloudflare Durham, United States - (RDU) Operational
Cloudflare Oklahoma City, United States - (OKC) Operational
Cloudflare Tampa, United States - (TPA) Operational
Cloudflare Adelaide, SA, Australia - (ADL) Operational
Cloudflare Canberra, ACT, Australia - (CBR) Operational
Cloudflare Brisbane, QLD, Australia - (BNE) Operational
Cloudflare Melbourne, VIC, Australia - (MEL) Operational
Cloudflare Perth, WA, Australia - (PER) Operational
Cloudflare Sydney, NSW, Australia - (SYD) Operational
Intercom Intercom APIs Operational
Intercom Mobile Messenger Operational
Intercom Web Messenger Operational
Intercom Intercom Web Application Operational
Intercom Intercom Webhooks Operational
Intercom Email Operational
mailgun Control Panel Operational
mailgun Email Validation Operational
mailgun Inbox Placement Operational
mailgun Spam Trap Network Operational
mailgun API Operational
mailgun SMTP Operational
mailgun Outbound Delivery Operational
mailgun Events & Logs Operational
mailgun Stats and Analytics Operational
SendGrid API Operational
SendGrid API v3 Operational
Sentry API Operational
Sentry Dashboard Operational
Sentry Error Ingestion Degraded Performance
Sentry Transaction Ingestion Operational
Sentry Slack Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
LemonadeLXP - Web Application Uptime
Fetching

Aug 12, 2026

No incidents reported today.

Aug 11, 2026

No incidents reported.

Aug 10, 2026

No incidents reported.

Aug 9, 2026

No incidents reported.

Aug 8, 2026

No incidents reported.

Aug 7, 2026

Cloudflare Error 1034 — Edge IP Restricted
Postmortem - Read details
Aug 7, 14:07 EDT
Resolved - Cloudflare Error 1034 on corporate networks — static/outdated internal DNS configurations require update.

## How can you tell if you are affected?

Visiting your LemonadeLXP instance shows Cloudflare Error 1034 instead of the expected login, or play pages.

## Status: Identified

Users at a small number of customer organizations are receiving a Cloudflare "Error 1034 — Edge IP Restricted" page when accessing their LemonadeLXP environment from their corporate network on private DNS. Access from outside the corporate network is unaffected.

## Cause

Cloudflare validates that a requested hostname is authorized on the specific edge address the request arrives at. Configurations that previously resolved to Cloudflare addresses not allocated to the hostname are now rejected at Cloudflare's edge, before the request reaches our platform.

This change occurred on Cloudflare's network. No changes have been made to our platform, our Cloudflare configuration, or our origin infrastructure.

This only affects private DNS with static (now outdated) configurations. Public DNS resolution is 100% operational.

## Who is affected

Only organizations that have a manually configured internal DNS record — a split-brain or override entry — for their LemonadeLXP hostname pointing to a fixed Cloudflare address. These configurations functioned previously and stopped working without any change on the customer's part, which is why the failure appeared suddenly and only on the corporate network.

Organizations that implemented the NS delegation prescribed during onboarding are not affected and need take no action.

Public DNS resolution is correct and unaffected throughout. Access from outside the corporate network continues to work normally in all cases.

## Resolution

IMPORTANT: Please connect with your customer service representative to obtain your intended NS records ahead of implementing this correction.

The correction is to the internal DNS record within the affected organization's network. Remove any manual A or CNAME record and replace it with an NS delegation to the two Cloudflare nameservers assigned during onboarding, then clear the DNS cache on your domain controllers.

Our setup documentation specifies NS delegation — or CNAME, for organizations on our CNAME package — and does not support direct IP addressing for these hostnames.

More Information: https://academy.launchfire.com/en/articles/4127048-connecting-your-domain-to-lxp-learn

Because this only affects misconfigured internal networks, we are unable to proactively reach out to at-risk configurations. If you get error 1034, the solution lies in correcting your internal DNS configuration only.

If on a nameserver setup (determined at onboarding), you should only have NS entries for your LemonadeLXP domain.
Aug 7, 13:03 EDT
Investigating - We are currently investigating a Cloudflare routing issue that seems to be affecting some customers. When the issue occurs, Cloudflare presents random errors when trying to load a LemonadeLXP instance. Commonly, it will state "Edge IP Restricted". We are currently investigating the matter. This seems to be affecting corporate networks rather than personal ISPs.
Aug 7, 11:25 EDT

Aug 6, 2026

No incidents reported.

Aug 5, 2026

No incidents reported.

Aug 4, 2026

No incidents reported.

Aug 3, 2026

No incidents reported.

Aug 2, 2026

No incidents reported.

Aug 1, 2026

No incidents reported.

Jul 31, 2026

No incidents reported.

Jul 30, 2026

No incidents reported.

Jul 29, 2026

No incidents reported.

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